Your satisfaction is a great value to us.
Our handbags and small leather goods, are protected from the original date of purchase by a one-year limited warranty (proof of purchase required). If the product proves to be defective in material or workmanship under normal use anytime within the first year, we will repair or replace the item free of charge with same or comparable product.
If we replace a defective handbag or small leather good the original one will not be returned to customer.
The variations in color and texture are the prized characteristics of natural tanned leather. Over time, the leather will acquire a patina and may also darken due to the oils from your skin and direct sunlight, enhancing the natural look of your handbag or small leather item.
Please contact us at firstname.lastname@example.org addressing the manufacturing issue, send us a valid proof of purchase from www.nativalove.com or any of our authorized retailers and we will get back to you with the following instructions.
Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot ensure that the color you see accurately portrays the true color of the product.
In the event of manufacturing defect of the product received please contact us at email@example.com within 48 hours of receiving your bag, to guide you through our customer service for a replacement of the item.
We appreciate your understanding.