Since we offer custom handwoven products orders will be processed and delivered in 3 weeks.
Shipping can take from 7 to 10 business days depending on the country.
Yes! No matter what shipping option you go for you will receive a tracking number in your shipping confirmation email so you can track your order all the way to your front door!
We have free shipping worldwide on orders above US$200.
This website accepts credit card payments, Pay Pal, Shopify Pay, Google Pay and Apple Pay.
Your information is handled securely through trusted payment gateways (Shopify payments).
Absolutely - nothing to be worried about! We have the support of shopify payments in association with stripe.
We have a currency converter on left top corner of the website, for the most common currencies. When you add a product to your shopping cart, the price is shown in the chosen currency according to the most recent exchange rate. Please note that the currency conversion shown is only a guide and the actual currency conversion that will be charged by your chosen payment method may vary.
Upon checkout, all products and shipping methods will be shown in the chosen currency and customers will also see the amount ultimately charged in USD.
NATIVA processes all orders in US Dollar. So if you are located outside of USA, you will checkout using US Dollar at the most current exchange rate. If you want to know the exact amount you will be charged please check with your bank before making a purchase as currency conversion rates and fees vary.
There is no minimum order value in the NATIVA online shop.
Due to our handmade unique and exclusive essence, we make every product by order, it means that once you place your order our team of talented artisans starts to to weave your product.
The making process takes about 3 weeks.
In certain moments is possible that some products will be available for immediate shipment, you can see availability in the product description.
Our goal is to provide you with the best service possible. Above all, this means the quick and easy processing of your order. We will use your telephone number to clear up any questions that may come up regarding your order as quickly and simply as possible. Your personal data will be treated as strictly confidential.
You can return any item ordered from the NATIVA Leather online shop within 30 days of receipt.
You can see the detailed process in the section Orders and Returns.
You are responsible for the cost of returning items to us. Mail your item(s) back using the carrier of your choice. Please make sure to have shipping insurance as you are responsible for the items until we receive them.
We will re-credit the amount of your purchase to your credit card account after the goods have been received and processed. You will not be reimbursed for shipping fees incurred when returning goods.
Please note that items must be returned in a condition appropriate for having been checked normally by customers and that items must still have the original tags on them.
We reserve the right to refuse items returned in a worsened condition such that indicates additional usage, and to charge you accordingly.
Cookies are alphanumeric identifiers, which we transmit to the hard drive of your computer via your Internet browser. They allow our systems to recognise your browser and provide you with services such as saving your shopping bag.
The help function in the menu bar of most Internet browsers explains how you can prevent your browser from accepting new cookies, how you can ensure that your browser informs you whenever you receive a new cookie and how to disable all the cookies you have received.
Furthermore, if you share a computer with others and the browser is configured to accept cookies, we recommend that you always log out completely once you have finished using the computer.
You can find further information about cookies in our Privacy Policy.
Below you will find some tips on cookies settings for the most popular browsers. You can find more information in your software handbook or on your browser provider's website.
Internet Explorer for Windows:
1. Click on the "Extras" function in the upper menu bar
2. Select "Internet options" from the sub menu and then select "Data protection"
3. Set the Internet settings to "Medium" and confirm this by clicking "OK"
If you only wish to permit cookies for a particular website, proceed as follows:
1. Click on the "Extras" function in the upper menu bar
2. Select "Internet options" from the sub menu and then select "Data protection"
3. Leave the Internet settings as they are in the data protection menu and click the "Edit" button in the "Websites" section below
4. 4. Enter www.nativalove.com and select the option "Allow" To finish, confirm this by clicking "OK"
You can find further information about cookies in our Privacy Policy.
After registering successfully, you will have access to many additional benefits and information on NATIVA Leather online shop.
Personal data
Here you can change your login details and your password. Saving your billing address will simplify and shorten the ordering process. This will make your shopping experience more comfortable.
Do you want to receive regular updates on the latest fashion trends, seasonal styles and highlights from NATIVA Leather? Simply sign up for our free newsletter.
Selecting your payment and shipping method
As a registered customer, you can choose the combination that is most convenient for you from the variety of payment and delivery options we offer, and define this as your standard method.
The only way to create a personal account for the NATIVA Leather online shop is to place an order.
If you don't have an account yet or you haven't logged in before making your purchase, you will automatically be asked to log in or register as the next step. At this stage, as a non-registered customer you can choose between two options: "Register now" or "Continue without registering". By selecting the first option, you will be taken to the next stage of creating your personal account. By selecting the second option, you will be taken to the next stage in the ordering process and you can complete your order without a customer account, as a guest.
In the NATIVA Leather online shop your satisfaction is our priority. We want you to feel safe and for this reason we view the protection of your privacy and, by extension, your personal information as one of our most important responsibilities.
The data collected from you will be used and saved for processing and completing your order. It may be necessary to transfer information to affiliated companies and/or service partners in the course of processing the order. We also use your data for more personalized customer service, for example, for competitions or offers in our NATIVA Leather online shop.
For the purposes of verifying your address and credit history, it may be necessary to transfer your data to a company we have contracted to carry out this service for us. In processing your data, any sensitive information will of course be treated in accordance with the legal requirements.
Beyond those purposes listed above, we will use use your data for our own marketing purposes, particularly for advertising NATIVA Leather products, provided you expressly agree to it.
You can revoke your consent of your data to be processed, transferred or in any other way used for marketing purchases at any time by informing NATIVA Leather (info@nativalove.com). Once we receive your revocation, we will no longer use or process the data affected by this decision for marketing purposes and will stop sending advertising materials immediately.
